In the event of a loss, please contact us immediately upon becoming aware of the damage so that we can assist you in structuring the claim.

If necessary, we will guide you over the phone in completing the required claim form.

We will promptly report the loss to the insurer and provide you with the official claim reference number.

We will also assist you in meeting any additional requirements from the insurer. Based on experience, you will typically need to provide:

• Photographs of the damaged property or items (in case of material damage)

• Repair estimates for damaged property, to establish the objective value of the loss

• Initial medical documentation in the event of personal injury, followed by a final medical report and opinion

If the engagement of our appointed physician is required, we will connect you with them immediately.

Claim Process

1. Immediate Contact
Report the loss to us as soon as you become aware of it. We will help you structure the claim correctly from the start.

2. Completing the Claim Form
If needed, we will guide you by phone to ensure the required claim form is properly filled out.

3. Official Registration
We will submit the claim to the insurer immediately and provide you with the official claim reference number.

4. Supplying Documentation
To support your claim, the insurer will usually require:

• Photographs of the damaged property or items (for material damage)

• Repair estimates to confirm the value of the loss

• Initial medical documentation in case of personal injury, followed later by the final medical report and opinion

5. Medical Support (if applicable)
If the insurer requires the involvement of our appointed physician, we will connect you with them without delay.